Privacy & Policy

1. Who We Are

DL Gamer (operated by SAS INTERVALLES, 35 Rue du Nid de Pie, 49000 Angers, France) is responsible for the processing of your personal data collected through this website. You can contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Account data: name, email address, password (hashed), date of birth.
• Transaction data: order history, payment method type (no full card details are stored), billing address.
• Technical data: IP address, browser type, device identifiers, cookies, and usage logs.
• Communication data: messages sent to our support team and newsletter subscriptions.

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders and delivering digital products.
• Managing your account and providing customer support.
• Sending transactional emails (order confirmations, receipts, delivery notifications).
• Sending marketing communications where you have given consent (newsletter).
• Fraud prevention, security monitoring, and legal compliance.
• Improving our website and services through analytics.

4. Legal Basis for Processing

We process your data on the following legal bases under the GDPR:

• Contract performance: processing necessary to fulfil your orders.
• Legitimate interests: fraud prevention, security, and service improvement.
• Consent: newsletter subscriptions and non-essential cookies.
• Legal obligation: compliance with applicable laws and regulations.

5. Cookies

We use cookies and similar tracking technologies to operate our website and improve your experience. These include:

• Essential cookies: required for the website to function (session management, cart, authentication).
• Analytics cookies: help us understand how visitors use our site (e.g. page views, traffic sources).
• Marketing cookies: used to deliver relevant advertisements and track campaign performance.

You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.

6. Data Sharing

We do not sell your personal data. We may share it with trusted third parties only where necessary:

• Payment processors: to securely handle transactions.
• Email service providers: to send transactional and marketing emails.
• Analytics providers: to analyse site usage (data is anonymised where possible).
• Legal authorities: when required by law or to protect our rights.

All third-party processors are bound by data processing agreements and may not use your data for their own purposes.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Account data is kept for the duration of your account's existence plus 3 years. Transaction data is retained for 10 years for accounting and legal compliance. You may request deletion of your account at any time (see Your Rights below).

8. International Transfers

Some of our third-party service providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses approved by the European Commission) to protect your data in accordance with GDPR requirements.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your data ("right to be forgotten").
• Right to restriction: request that we limit how we process your data.
• Right to portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include encrypted connections (HTTPS), hashed passwords, and restricted internal access to personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact & Complaints

For any questions or concerns about this policy or our data practices, contact us at:

You also have the right to lodge a complaint with your national data protection authority. In France, this is the CNIL (Commission Nationale de l'Informatique et des Libertés).